David's Computer Stuff Journal: And we're back in action!

And we're back in action!

David N. Welton — Tue, 20 Nov 2007 06:05:00 -0800

I'm impressed. I reported the problem with my laptop (purchased in the US) to Dell Germany yesterday morning at about 10AM. Today (Tuesday), a technician with a new drive stopped by my house at about noon. Now I'm busy restoring from backups, after installing Ubuntu Gutsy.

While it's certainly been a big disruption, I'm impressed with Dell's customer service.

"And we're back in action!" by Anonymous

Tue, 20 Nov 2007 11:54:25 -0800

I've always had a good impression of their customer service; unfortunately I've had ample opportunity to test it. I think that sums up my opinion of Dell perfectly.

"And we're back in action!" by David N. Welton

Tue, 20 Nov 2007 11:08:58 -0800

It appears that their service contract is with Unisys - that's what the receipt said here, and also once when there was a problem with a Dell server at a company I worked for in Italy.

"And we're back in action!" by Michael

Tue, 20 Nov 2007 07:38:35 -0800

Wow! Something like on-site service is really possible in Austria?